Free shipping on all orders.

Stores
WOMEN See all
MEN See all
HOME See all
FRAGRANCES See all
GIFT GUIDE See all
WOMEN / BAGS BAGS See all
WOMEN / SHOES SHOES See all
WOMEN / PAISLEY ICONS BAGS SMALL LEATHER GOODS See all
WOMEN / SHOP BY COLLECTION PRE-FALL FASHION SHOW AD CAMPAIGN See all
WOMEN / CAPSULE COLLECTION ETRO X CARRERA ETRO X TOM AND JERRY See all
MEN / BAGS BAGS See all
MEN / SHOES SHOES See all
MEN / PAISLEY ICONS BAGS SMALL LEATHER GOODS See all
MEN / SHOP BY COLLECTION PRE-FALL FASHION SHOW AD CAMPAIGN See all
MEN / CAPSULE COLLECTION ETRO X CARRERA ETRO X TOM AND JERRY See all
FRAGRANCES / ETRO FRAGRANCES EAU DE PARFUM EAU DE TOILETTE See all
GIFT GUIDE / ETRO GIFT GUIDE FOR HIM FOR HER See all
World of etro / FALL-WINTER 2020/21 AD CAMPAIGN
World of etro / WOMEN'S SPRING-SUMMER 2021 FASHION SHOW
World of etro / SPRING SUMMER 2021 MEN'S AND WOMEN'S FASHION SHOW
World of etro / FALL-WINTER 2020 COLLECTION
World of etro / FALL-WINTER 2020 HOME COLLECTION
World of etro / HOME INTERIORS COLLECTION
ETRO_RETURN_MANAGEMENT

RETURN MANAGEMENT

Making a request for a return is fast and simple. It can be made after making a purchase as either a registered customer or a guest customer.
If you are a registered user, log-in to My Account and access the details of the Order history.
If you are a guest user, access the detail of the order through the dedicated area on the Access page.
A return request can be found next to the shipping number in the detail of your order - follow the procedure indicated there.

Etro Image

STEP 1

Create an online return request on our webiste www.etro.com

Etro Image

STEP 2

Retrieve the pre-paid, pre-printed DHL label found inside the original packaging to attach on the package containing your return item(s).

Etro Image

STEP 3

Use the tracking code on the label to schedule collection for your item online at www.dhl.com.
Select a date and location for collection, or drop off your package at the nearest DHL Access Point.

Etro Image

STEP 4

Wait to hear from us for an update on your return and any refund due.