Requesting a return is simple and fast. You can request a return whether you made a purchase as a registered customer or as a guest customer.
If you are a registered user, login to My Account and then enter the order history.
If you are a guest user, access the order details through the dedicated area in the Login page. Find the 'Check your order status' section where you can enter your order number, your email and the post code of the invoice address. There, you will find the 'Return request'entry next to the shipping number and then follow the shown procedure.
Create an online return request by accessing the detail of the order history in My Account if you are a registered user or by entering the order data details in the 'Check your order status' section that can be found in the Login page, if you're a guest user.
Retrieve the pre-paid, pre-printed DHL label found inside the original packaging to attach on the package containing your return item(s).
Use the tracking code on the label to schedule collection for your item online at www.dhl.com.
Select a date and location for collection, or drop off your package at the nearest DHL Access Point.
Once we receive the returned item, it undergoes an internal check. The product will be checked and we will advise you on the outcome of your return and any reimbursement.