Requesting a return is simple and fast. You can request a return whether you made a purchase as a registered customer or as a guest customer.
If you are a registered user, login to 'My Account' and then enter the order history.
If you are a guest user, access the order details through the dedicated area in the 'Login' page. Find the 'Check your order status' section where you can enter your order number, your email and the post code of the invoice address. There, you will find the 'Return request'entry next to the shipping number and then follow the shown procedure.
Retrieve the pre-paid, pre-printed DHL label found inside the original packaging to attach on the package containing your return item(s).
Once we receive the returned item, it undergoes an internal check. The product will be checked and we will advise you on the outcome of your return and any reimbursement.