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GENERAL TERMS AND CONDITIONS OF SALE

Dear Customer,

these general terms and conditions (hereinafter the “General Terms and Conditions”) govern the sale of products under the Etro brand on the website www.etro.com (hereinafter, the “Site”) between the selling company, Arnaboldi S.r.l., registered with the Milan corporate register under number REA MI-1362635, with registered office at Via Montenapoleone 5, Milan, Italy, under the control and coordination of the company Gefin S.p.A., registered with the Milan corporate register under number 09854950152, with registered office at Via Spartaco 3, Milan, Italy (hereinafter the “Seller”) and customers purchasing Etro products on the website.

The information contained in the order form is an integral part of these General Terms and Conditions. In sending the form, the user confirms to know and accept the General Terms and Conditions and any other information contained on the website www.etro.com (the “Site”), including the terms and conditions of use and the privacy information regarding on-line purchases. Therefore, we recommend that you read them carefully.

Purchases of products or services on sites other than the Site, even where accessible via hypertext links on the website, are not governed by these General Terms and Conditions.

1. WHO CAN BUY ON OUR SITE

1.1 The products on sale on the website may be purchased by natural persons of age of majority under Italian law (over 18 years) and who purchases the products for purposes outside of the course of their business or trade, as end consumers.

2. HOW A CONTRACT IS CONCLUDED

2.1 In filling out the appropriate order form and sending it to the Seller per the instructions online, you offer to purchase the products from the Seller under the conditions established in the order proposal and in these General Terms and Conditions.

2.2 The contract is considered concluded only upon confirmation of acceptance of the order by the Seller, which will be sent to you electronically, to the e-mail address provided on the order form, along with a copy of these Terms and Conditions of Sale.

2.3 To correctly make the purchase, please follow the procedure below:

  • i) Carefully read these General Terms and Conditions available via a link in the order form, print a copy of them or save them on another medium. If you do not agree with any of the terms and conditions contained in these General Terms and Conditions, do not send an order to the Seller;
  • ii) To allow you to carefully consider your chosen purchase, the order form contains a summary of all relevant information: the Seller’s identity; the main characteristics of the products ordered; the final sale price including all taxes and levies, methods of payment; delivery charges and methods; withdrawal conditions and the times and means for returning products in the event of withdrawal;
  • iii) Carefully complete all the required fields in the order form; in the event of an error, you can correct or modify the data entered at any time until the order is shipped.


2.4 The Seller reserves the right to refuse orders received if:

  • i) the order is placed by someone other than the person identified in Article 1;
  • ii) the order is incomplete or has been completed incorrectly;
  • iii) the shipping address provided in the order is not located in one of the Countries to which the Seller delivers or is located in a Country other than that of the Site through which the order was placed;
  • iv) the products ordered are no longer available; in this case we will notify you of our inability to accept the order as soon as possible and in any case within 30 days of the day after order placement.


2.5 The languages which may be used to conclude the contract are Italian and English.

2.6 Once the purchase has been made, we will send you an e-mail containing a summary of all the information specified in the order form: the Seller’s identity, main characteristics of the products ordered, price including taxes and charges, delivery charges and methods, withdrawal conditions and time and means for returning products (some of this information is included in the copy of these conditions that we will attach to the summary e-mail).

2.7 In any case, orders received and their General Terms and Conditions will be stored by the Seller in electronic format to guarantee the proper execution of the contract and as required by law. You may check your order status in the appropriate section on the website.

3. PRODUCT QUALITY AND STATUTORY GUARANTEE

3.1 The Site sells only products under the Etro brand that meet our quality standards. .

3.2 The main product characteristics are described in each product card. Remember, however, that the photographs and colours may differ from the product’s actual appearance for reasons related to the browser used or computer monitor. It is understood that in these cases, any dissimilarities cannot be considered a patent defect of the product ordered.

3.3 The Seller’s customer service department is available to provide you with information on the quality or characteristics of our products. You can contact it at the addresses provided in Article 8.

3.4 If you are a consumer, Etro products sold via the Site are covered by the guarantees established by Articles 129, 130 and 132 of the Italian Consumer Code (Leg. Decree 206 /2005, hereinafter the “Consumer Code”) in the event of the lack of conformity of the goods at the time of delivery. You will therefore have the right, at your discretion, unless the requested remedy is objectively unfeasible or excessively costly with respect to the other remedy, to have the item brought into conformity by means of the repair or replacement thereof, with no expense to you in either case, or, if such remedies are unfeasible or excessively costly with respect to the other remedies, to an appropriate price reduction or to termination of contract. These rights are however forfeited if you do not report the lack of conformity to us within two months of the discovery thereof. Goods are covered by guarantee for two years from the date of delivery. Action intended to enforce defects not maliciously concealed by the seller must be taken within 26 months of delivery of the goods; if you are in agreement with performance of the contract, you can still, nevertheless, enforce your rights pursuant to art. 130, paragraph two of the Italian Consumer Code, provided that the defect was reported within two months of the discovery thereof and within 26 months of delivery.

3.5 If you wish to submit a claim under the guarantee, please do so by following the procedure set out below:
  • (a) send us the product you believe to be defective together with the proof of purchase. If you no longer have the proof of purchase, you can request it from the customercareonline@etro.com email address, while providing the following information: name, surname and Etro E-Boutique order number. If the customer has misled the order number, details of the customer who made the purchase or the invoice number will suffice.
    The company will retain proof of purchase data until the guarantee expires
  • (b) Fill out the Statutory Guarantee Form* provided with your order. You can also download this form from the "Statutory Guarantee" section of our site.
  • (c) Prepare the package by inserting the Statutory Guarantee Form and attaching the pre-printed and prepaid UPS label to the original packaging. Please make sure that the new label covers all the information relating to the first shipment. You will have the security of being reimbursed in the event of loss or theft during shipping. The return label returns the product to the sender. If it has not been used you may reuse the same label. If the label has already been used, another one can be produced, with Etro bearing the cost thereof. If you no longer have the original packaging and/or the pre-printed and prepaid label, you can contact Customer Services by email at customercareonline@etro.com, while providing your name, surname and Etro E-Boutique order number, to request a new shipping label.
  • (d) Arrange package collection: contact UPS by phone or online to arrange the collection date and provide details of the address for collection.
  • (e) As soon as we receive the goods, we will check the conformity thereof and then contact you. If the check confirms lack of conformity, we will tell you how long it will take to repair. Repairs will be carried out in a suitable timeframe that takes into account the difficulty thereof. In the event of replacement, this will take place within 10 working days of the defect being confirmed. The cost of checking and returning the repaired goods or delivering replacement goods shall be borne by the company.
  • (f) If it is unfeasible or excessively costly for us to arrange a repair or if one of the other cases envisaged by art. 130, paragraph 7 of Legislative Decree 206/2005 (hereinafter the "Consumer Code") should apply, you can opt for a reasonable price reduction or termination of contract (if permissible within the meaning of paragraph 10 of article 130 of the Italian Consumer Code). If you opt for a price reduction, you will be notified of the amount of the price reduction and payment thereof will be issued within 7 working days of confirmation of your acceptance of our proposal. If you opt for termination of contract, the price you paid for the goods will be refunded to you within 7 working days of confirmation of the lack of conformity of the goods.
  • (g) If the check does not confirm lack of conformity, you can request that the goods be returned to you, to an address of your choice and at your own expense. Failing this, the product you sent to us will be held by the company for three months. Once the three months are up, we will have the right to retain the contract goods, by way of penalty, due to your failure to accept the return thereof. You will only be charged for the cost of the check if chemical or, in any case, instrumental analyses are necessary. You will, in any case, be notified of these costs in writing before such checks are carried out.
To find out more about your rights, please refer directly to the Italian Consumer Code.

*The form will ask you to describe the defect found, to specify the desired type of remedy (repair or replacement) - with the warning that Etro may opt for the other remedy, should the chosen remedy be too costly - and the customer's email address and telephone number.

4. PAYMENT

4.1 The prices of the products on sale on the website are subject to change. Therefore, we recommend that you carefully check the effective sale price on the order form along with the other information regarding the products you wish to purchase.

4.2 You may choose one of the payment methods indicated on the order form. Applicable VAT, taxes and levies are already included in the total price as indicated in the confirmation phase of the purchase order.

4.3 In case of payment via credit/debit card, the amount indicated on the order form will be debited only when the products are transferred to the courier (delivery times and means are described in Article 5 below).

4.4 It is important to us to guarantee the security of Consumers’ online transactions when purchasing products from our website; this is why we send your credit/debit card data (number, expiry date, security key) automatically via a secure protocol to the bank providing remote payment services, taking measures to prevent abusive or unauthorised access by third parties. We reserve the right to block the order or shipping in the event of suspicious transactions. Should this occur, we will contact you to confirm the regularity of the transaction and continue the transaction. In the event this security procedure is activated, the delivery date of the products ordered may be later than originally indicated.

4.5 We remind you that we may be required to use your credit/debit card data again even after payment should we need to refund you for one of the cases indicated in these General Terms and Conditions or by law.

5. DELIVERY

5.1 We consider the products ordered to be delivered to the customer when he acquires their physical possession or control.

5.2 For this purpose, when you place your order, you grant us a mandate to conclude, on your behalf, the shipping contract for the delivery of the products ordered to the address you indicate.

5.3 If the courier is unable to deliver your product, even temporarily, due to the unavailability of the products ordered or for other reasons, we will inform you without delay, and in any case within 30 days of the day following order placement. In this case, we will not debit any amount from your credit/debit card and will immediately cancel the payment transaction initiated by you.

5.4 We offer an Express delivery service within 1-4 working days (times may vary for islands and remote areas). The shipping cost is EUR 18. Except in cases of force majeure, unforeseeable circumstances and any other cause beyond the Seller’s control, in which case delivery will be automatically delayed by the number of days necessary.

5.5 We will send you a confirmation e-mail as soon as we transfer the merchandise to the courier. You will be able to monitor delivery via the address specified during the purchase phase, or, for registered users, in your My Account area.

5.6 The courier will attempt to deliver the merchandise to the address specified by you, without making an appointment. If no one is present at the specified address, the courier will return the next business day, and the next, for a maximum of three visits, including the first. If no one is present on any of the three delivery attempts, the Seller may, at its exclusive discretion, decide whether to take back the shipped products, cancel the sale and refund the amounts paid, or contact you to define other forms of delivery. It is understood that the Seller cannot be held liable if it decides to cancel the sale because of your absence.

6. RIGHT OF WITHDRAWAL (RETURNS)

6.1 We remind you that if you purchased our product for a purpose outside of the course of your business or trade (i.e. as end consumer), you have the right to withdraw from the contract governed by these General Terms and Conditions within fourteen days of receipt of the products, with no penalty and no obligation to provide grounds for doing so. Products may be returned using the simple procedure described in in Article 6.3 below or via the procedure described by the Consumer Code, summarised below.

6.2 To use the procedure described by the Consumer Code, you:
  • (a) Communicate to us your will to withdraw from the contract by sending the withdrawal form attached to the confirmation of acceptance of order, duly filled in, or any other written notice of your clear will to exercise your right to withdraw to Etro S.p.A., Customer Care E-Commerce, Via Spartaco 3, 20135, Milano, Italy (which provides Customer Care services for the Seller). The notice must be delivered within fourteen business days of the date of receipt of the products
  • (b) Return – at your expenses – the products within a maximum of 14 days from the date of the communication, sending them to  ETRO - Via per Guanzate 3 - Ribalta 10 - 22073 Fino Mornasco (CO) – Italy.
    Returned products must be in the same condition in which they were received, with labels and cards intact, except for normal wear, and must be returned in their original packaging (the original packaging is an integral part of the product sold);
  • (c) We will not be responsible for refunding products sent by you but not received by us due to loss, theft or damage not attributable to us.
  • (d) We inform you that you have to bear the cost of returning the products.


(Consult the Consumer Code to learn more about your rights)

6.3 If you prefer, you can also exercise your right of withdrawal using the following procedure, which we have defined to offer you an easy service, with no additional costs and with no risk of product loss during returns:

  • (a) Ensure that all products are in the same condition in which they were received and that they have not been used; remember that all cards must be attached to the products.
  • (b) Complete the return form in your order.
  • (c) Prepare the package, inserting the return form and attaching the preprinted and prepaid UPS label to the original packaging. Be sure to cover the initial shipping address with the new label. This will ensure you will be refunded in the event of theft or loss during shipping
  • (d) Reserve package pickup: contact UPS by telephone or online, within 14 business days of the delivery date, to define the pickup date and address.
  • (e) If you chose the procedure pursuant to Article 6.3, we will withheld an amount equal to the initial delivery costs from your refund as shipping cost to return the products. If we offered you free initial delivery costs, no amount will be deducted from your refund.


In no way does this procedure limit the rights assigned to you by law. Therefore, you can also exercise your right of withdrawal under the conditions described in Article 6.2. Consider, however, that if you use our procedure, you can be certain of being reimbursed in the event of theft or loss during shipping to our warehouse.

6.4 If all of the conditions provided by art. 6.2 or art. 6.3 above are satisfied, you will receive an e-mail confirming acceptance of your return and we will refund the amounts paid, which will include both the cost of the products and initial delivery costs, deducting the cost of return pursuant to Article 6.3(e) in any, within a maximum of 14 days from the date on which we are informed of your withdrawal. We remind you that we do not replace products, and that you can return your product using the procedure described in Article 6.3 only from the country in which the order was placed.

6.5 If this is not the case, or if one of the conditions above is not respected, we will notify you that the return has not been made correctly. If, in the meantime, the products have been returned to us, you can ask that they be returned to you, with shipping costs charged to you; otherwise, the returned products will remain with the Seller for three months, without you having the right to claim any amounts already paid. At the end of three months, the Seller may keep the merchandise which is the purpose of this contract, as a penalty, for failure on your part to take delivery.



7. PRIVACY AND CONDITIONS OF USE OF THE SITE

7.1 Protecting your data and respecting your privacy are a priority for us.

7.2 The means and purpose of the processing of your data are described in our Privacy Policy available here. In sending your order to the Seller, you state that you have read and accepted its contents.

7.3 Use of the Site is governed by the conditions of use available at Legal Area. In no case, however, can any material present on the website (including in the Etro E-Boutique section) protected by intellectual property rights or copyright be used without Etro’s prior written consent.

7.4 Contact us at: privacy@etro.com in case of doubt, or should you have any questions regarding the way in which your data is processed or on the purpose of processing.

8. CUSTOMER SERVICE

8.1 For information requests, complaints or suggestions, contact our customer service department at customercareonline@etro.com , or write to Etro S.p.A., Customer Care E-Commerce, Via Spartaco 3, 20135, Milano, Italy.

9. GENERAL CLAUSES

9.1 If any term or condition of this agreement is invalid, illegal, null or unenforceable under local law, said invalidity, illegality, nullity or unenforceability will not affect the other valid, legal, effective and enforceable terms or conditions, which remain valid and enforceable between the parties. To obtain results as close as possible to the original intent of the parties in the case of invalidity, illegality, nullity or unenforceability, the parties will negotiate in good faith on how to replace the misstatements, or in the event no agreement can be reached, the competent judge by law will decide.

9.2 The Seller reserves the right not to sell its products to certain specifically selected buyers, for example for purchases made by subjects who the Seller, at its own discretion, considers to be abusing or have abused the online sale services. The Seller reserves this right to prevent abuse and it will not be used to discriminate on the basis of sex, race, language, religion, political opinion, or personal or social conditions.

9.3 The use of the Site is governed by the conditions of use available in the Legal Area section of the website. The buyer declares to have read the Customer Service section and the instructions and rules contained therein.

10. APPLICABLE LAW AND JURISDICTION

10.1 Once accepted by the Seller, the transaction which is the purpose of the order proposal constitutes a valid contract between the Seller and the buyer.

10.2 The Contract is governed by Italian law and the judge of the Milan court is competent to settle any controversy directly or indirectly related to the interpretation, execution and performance of the Contract and of the General Terms and Conditions, unless otherwise stated by applicable law.