Please be aware that depending on your card type, a second window may open automatically asking you to insert your Secure Code. If the transaction is processed successfully, you will receive a confirmation email shortly.
When buying online, you can be safe in the knowledge that your payment has been processed in a secure manner; we guarantee the highest security level for every purchase made through our site as all transactions on our site are made using a encryption protocol (certificate SSL 3). Your security is of the highest importance to us; you will not be subject to any compromise and your details will not be shared with any third parties.
PAYMENT - PAYPAL
By using the Paypal service you will be able to shop the Etro E-Boutique with ease, and any purchases that you make will automatically be debited from your Paypal account.
At the moment that your order is confirmed, the total amount due will be reserved on your card. Please be aware that the amount due will only be debited from your account when your package has been dispatched from the warehouse and is ready to be shipped by the courier.
The payment will then be automatically transferred via the server to our bank: please note that Etro does not have access to your credit card details at any point during this process.
INVOICES AND TAXES
At the moment of your purchase you can choose to request an invoice for your items.
The default details used on the invoice will be the shipping details. You will also be able to choose a different billing address to that of the shipping address, but please be aware that both addresses must be within the same country.
Invoices will only be released after all of the relevant information has been communicated, for example your Tax Code or National Insurance Number.
After the invoice has been issued, unfortunately it is not possible to modify any of the details.
Taxes are already included in the price of the item, which can be seen on each page of the website and also in the Shopping Bag.
Please be aware that the invoice relating to your order, sold and sent from www.etro.com will be included in the package that you will receive at the indicated shipping address.
In case of returns with a previously requested invoice, a credit note will be issued.
HOW CAN I GET A REFUND?
Refunds will be issued to the same Credit Card that was used to place your order. After our warehouse receives the products that you have returned, and confirms that all of the requirements have been met, you will receive a confirmation e-mail.
Refund will be credited within 14 days from the date of your notice of withdrawal, and credited to the account that you initially used to make the purchase.
Please be aware that the time that you refund takes to process will depend on the policy of your Credit Card company.
1. Statutory procedure provided by D.lgs. 206/2005:
2. Return procedure offered by Etro
Please keep a confirmation of the items that you have shipped as returns until you have received an official email confirmation from Etro detailing the acceptance of your returned items.
You can always keep track of the status of your returned items by using the UPS Tracking Number that can be found on your copy of the pre-printed label.
Please be aware that refunds will be issued only for properly returned items.
If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.
Please note that:
via per Guanzate 3 - Ribalta 10
22073 Fino Mornasco (Como)
Select Standard Service and under Payment of Charges select “Bill receiver”. The receiver’s UPS code is F3V466.
If you require further information regarding returns and refunds, please have a look at the Conditions of Sale page.