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ADR-ODR

We remind you that if you are a consumer and you have submitted a complaint relating to an agreement concluded through this site, but it has not been possible to resolve the dispute initiated by the complaint, you will be provided information regarding the Alternative Dispute Resolution body(ies) for the out-of-court resolution of disputes (ADR bodies, as indicated by Arts. 141-bis ff. of the Consumer Code), specifying if we make use of those bodies to resolve the dispute or not. Moreover, we remind you that a European platform has been established for the on-line resolution of consumer disputes (the ODR platform).

The ODR platform may be consulted at the following address: http://ec.europa.eu/consumers/odr/
Through the ODR platform, you may consult the list of ADR bodies, find the link to each of the bodies' websites, and initiate an on-line procedure for the resolution of the dispute in which you are involved. In any event, whatever the outcome of the alternative dispute resolution procedure, you will maintain the right to take action before the ordinary courts, and if the conditions are met, to participate in an alternative dispute resolution procedure for consumer relationships through the procedures set out in Part V, Title II-bis of the Consumer Code. For any additional information, do not hesitate to contact our Customer Service (in the "Contacts" section of the website).