Can I still make an order?
Yes, you can continue to order from Etro.com.
We are applying the guidelines issued by the World Health Organization and local authorities. All the logistics, from the warehouses to the preparation and delivery of the goods follows the safety indications and hygiene standards required by the legislation.
When will I receive my products?
Orders are being processed as normal and deliveries are guaranteed, but with extended times. There may be slight delays in the shipping times of your order.
Can I still make a return?
Yes, the times for on-line returns have been extended until further notice. As we are working with reduced staff, return and reimbursement processes may be extended, but we want to assure you that they will be dealt with as soon as possible.
For any returns not delivered to our warehouses and sent back to the customer, please send an e-mail to Customer Care at firstname.lastname@example.org
I made a purchase in a Boutique - can I return it?
Yes, you can return your purchases once our Boutiques reopen.
Are the Boutiques open?
We have closed our Boutiques temporarily in countries affected by the pandemic in accordance with government regulations. Please check the upcoming openings by looking at the updates on our website here.
Is Customer Care operational and can I contact them?
Yes, our Customer Care service is available to answer any questions or requests for assistance. Please contact them by sending an e-mail to email@example.com