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ETRO_RETURN_MANAGEMENT

RETURN MANAGEMENT

Making a request for a return is fast and simple. It can be made after making a purchase as either a registered customer or a guest customer.
If you are a registered user, log-in to My Account and access the details of the Order history.
If you are a guest user, access the detail of the order through the dedicated area on the Access page.
A return request can be found next to the shipping number in the detail of your order - follow the procedure indicated there.

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STEP 1

Create an online return request on our webiste www.etro.com

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STEP 2

Retrieve the pre-paid, pre-printed UPS label found inside the original packaging to attach on the package containing your return item(s).

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STEP 3

Use the tracking code on the label to schedule collection for your item online at www.ups.com.
Select a date and location for collection, or drop off your package at the nearest UPS Access Point™.

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STEP 4

Wait to hear from us for an update on your return and any refund due.