Stores
NEW ARRIVALS See all NEW ARRIVALS
WOMEN WOMEN'S FASHION SHOW SPRING-SUMMER 2023 Discover more WOMEN
HOME See all HOME
FRAGRANCES See all FRAGRANCES
GIFT GUIDE See all GIFT GUIDE
NEW ARRIVALS / ETRO NEW ARRIVALS WOMEN SS23 MEN SS23 See all
WOMEN / WOMEN'S FASHION SHOW SPRING-SUMMER 2023 See all
MEN / MEN'S FASHION SHOW FALL-WINTER 2023-2024 See all
MEN / MEN’S SPRING SUMMER 2023 COLLECTION See all
FRAGRANCES / ETRO FRAGRANCES EAU DE PARFUM EAU DE TOILETTE See all
GIFT GUIDE / ETRO GIFT GUIDE FOR HER FOR HIM FOR HOME See all

RETURN MANAGEMENT

Requesting a return is simple and fast. You can request a return whether you made a purchase as a registered customer or as a guest customer.
If you are a registered user, login to 'My Account' and then enter the order history.
If you are a guest user, access the order details through the dedicated area in the 'Login' page. Find the 'Check your order status' section where you can enter your order number, your email and the post code of the invoice address. There, you will find the 'Return request'entry next to the shipping number and then follow the shown procedure.

  • Etro Image

    STEP 1

    Create an online return request by accessing the detail of the order history in 'My Account' if you are a registered user or by entering the order data details in the 'Check your order status' section that can be found in the 'Login' page, if you're a guest user.

  • Etro Image

    STEP 2

    Retrieve the pre-paid, pre-printed UPS label found inside the original packaging to attach on the package containing your return item(s).

  • Etro Image

    STEP 3

    Use the tracking code on the label to schedule collection for your item online at www.ups.com.
    Select a date and location for collection, or drop off your package at the nearest UPS Access Point.

  • Etro Image

    STEP 4

    Once we receive the returned item, it undergoes an internal check. The product will be checked and we will advise you on the outcome of your return and any reimbursement.