您可通过产品详细信息页面中“查找精品店”确认品牌精品店中是否有相关产品的库存信息。
品牌精品店亦提供居家购物服务。
若您中意的产品已售罄,则可选择“通知我”服务,即当该产品到货时,您将第一时间收到相关邮件通知。
联系我们的客户服务以获取更多帮助。
我们如何帮助您? 您可在本页面找到有关于订单、退货、寄送及其他常见问题的回复内容。更多信息请联系我们的客户服务。
请检查您的垃圾邮件。
若您未收到订单确认邮件,请联系我们的客户服务。
此项服务仅针对部分预购产品。
预购即对尚未发售但即将发售的产品的预定。预估交付日期可参考产品详情页面内容。
如果订单包含多件商品,我们建议您单独为预购商品创建订单,以避免因为预购商品而延长订单发货时间。
获取更多支持,请联系我们的客户服务。
首先,我们建议您检查当前浏览国家是否与寄送国家一致。
若您收到有关支付时使用的信用卡、借记卡或相关支付方式的拒绝信息时,请及时与发卡行或支付服务商取得联系。
此前,请检查:
获取更多支持,请联系我们的客户服务。
您可随时查看您的订单状态:
更多帮助,请咨询我们的客户服务。
免费快递寄送服务,送达时间大约需要1-4个工作日(远距离及岛屿地区相对延长)。
预计送达时间为您的订单在发货时估算的时长,并非创建订单时。
当您的订单交付给快递公司时,您将会收到一条包含寄送明细的确认邮件。
ETRO将不对因任何意外导致的延迟交付作出责任承担。
我们暂时无法提供从精品店提取在线订购产品的服务。我们将致力于此项服务的开发并于日后上线。
无论是注册用户或是游客账户,您都可以通过我们的官方网站申请退货。
请参照一下步骤完成退货:
若您选择非指定快递公司,产生的相关费用将由个人承担。
上述情况,我们建议您使用可追踪且有保险的寄送服务公司,ETRO将不承担经由未指定的快递公司履行退货造成的任何损失、损坏或丢件责任。
所有相关退货的详细信息可在此处查看。
退货免运费并且订单将标记退货标签,香水类产品不在此列。定制化产品不接受退货。
所有退货只在购买国家或地区完成。
更多详情请查阅我们的一般性条款。
获取更多支持,请联系我们的客户服务。
您可自签收订单产品的14日内登录etro.com申请退货。
详情请点击此处参阅一般性条款。
更多帮助,请咨询我们的客户服务。
您可随时查看您的退货详情:
更多帮助,请咨询我们的客户服务。
正如在一般性条款中所明示的一样,您可在收到产品的14日内申请退货。
在线购买的产品不得在精品店内要求退货。
An exchange request can be made on www.ETRO.com. Products can be exchanged to different colours and sizes but must be of the same price.
Perfumes can only be exchanged if they are in their original packaging while customized products cannot be changed.
- If you are a registered user, log in to My Account and access the details of the Order Log. Next to the order you wish to exchange, the 'REQUEST EXCHANGE' option can be found.
- If you are an unregistered user, access the DELIVERY, RETURNS & EXCHANGES area which can be found in the footer. After entering your order number and your e-mail, you can proceed with the exchange request.
Once the exchange request has been submitted:
- package the article in its original box; attach the prepaid label ensuring that any previous delivery information is covered
- contact the courier to arrange collection or deliver the package to a courier collection centre
If you prefer to use a different courier for the exchange, all the shipping costs will be at your own expense. In such case, we advise you to use a trackable, insured delivery service as ETRO will not be held liable for any problems related to loss, damage or theft of products purchased on www.ETRO.com which are not shipped using our courier.
All exchanges must be made within the country of purchase.
Further details are available by consulting our General Terms and Conditions.
For any further assistance, please contact Customer Service.
Yes, you can request an exchange online by accessing the Delivery, Returns and Exchanges area and entering the order number and your e-mail.
Please see the exchange request procedure here.
For any further assistance, please contact Customer Service.
If you have requested an exchange, you will receive the new ETRO item within 2-7 working days from when the purchased product is back in stock in the warehouse or Boutique.
For any further assistance, please contact Customer Service.
Items purchased on www.ETRO.com can be exchanged within 30 days from the delivery date of the order.
Consult our General Terms and Conditions of Sale.
For purchases made on www.etro.com, exchanges of size or colour of the same article are possible. Perfumes that are not in their original packaging or customized products cannot be exchanged. Furthermore, any damaged, used, incomplete or soiled items cannot be changed.
No, items purchased online cannot be exchanged at our Boutiques but you can always request an exchange on www.ETRO.com.
Please proceed with the return or exchange on-line and, if necessary, make a new purchase.
Gifts purchased on www.etro.com can be exchanged. Log in to the 'Exchange-return management' area by entering the order number and the e-mail of the person who purchased your gift and start the product exchange procedure.
Please not that refunds can only be re-accredited to the payment method used at the time of purchase.
我们的个人助理将向您提供定制化咨询服务。
详情请咨询具体门店。此处可查看联系信息。
www.etro.com 购买的产品不得在精品店内要求退货。
您可在线申请退货或重新购买。
www.etro.com 购买的产品不得在品牌授权经销商门店内要求退货。
您可在线申请退货或重新购买。
全部详情请联系您订购的精品店或我们的客户服务。
请联系我们的客户服务并详细说明您选择的区域、产品系列或具体产品。