You can request a free return on our website whether you have purchased as a registered user or a guest user.
If you are a registered user, log-in to My Account and access the Order details in your Order history. If you are a guest user, access the detail of the order through the dedicated area inserting your order number and email. In both cases you will find the option 'Request a return” alongside the order that you want to return.
Once the return request has been forwarded:
- pack the article and the return Note (received by email) in a box, preferably in the original packaging;
- attach the prepaid label covering any other previous delivery information;
- contact the courier to organize a pick-up or take the package to one of the courier's returns collection centres;
If you would like to send the return using a different courier, you will be wholly responsible for the shipping costs.
In this case, we advise you to use a traceable and insured delivery service as ETRO will not be held liable for any problems arising from the loss, damage or theft of returns that have not been sent using our courier.
All returns must be made in the country of purchase.
More details are available by consulting our Delivery & Return Policy.
Contact Customer Service if you require any further assistance.