Please be aware that depending on your card type, a second window may open automatically asking you to insert your Secure Code. If the transaction is processed successfully, you will receive a confirmation email soon afterwards.
When buying online, you can be safe in the knowledge that your payment has been processed in a secure manner; we guarantee the highest security level for every purchase made through our site as all transactions on our site are made using a encryption protocol (certificate SSL 3). Your security is of the highest importance to us; you will not be subject to any compromise and your details will not be shared with any third parties.
At the moment that your order is confirmed, the total amount due will be reserved on your card. Please be aware that the amount due will only be debited from your account when your package has been dispatched from the warehouse and is ready to be shipped by the courier.
The payment will then be automatically transferred via the server to our bank: please note that Etro does not have access to your credit card details at any point during this process.
INVOICES AND TAXES
The default details used on the invoice will be the shipping details. You will also be able to choose a different billing address to that of the shipping address, but please be aware that both addresses must be located within the same country.
Invoices will only be released after all of the relevant information has been communicated, for example your Tax Code or National Insurance Number.
Please note that after the invoice has been issued we are unable to modify the document.
Taxes are already included in the price of the item, displayed on the check-out page.
In case of returns with a previously requested invoice, a credit note will be issued.
HOW CAN I GET A REFUND?
Refunds will be issued to the same Credit Card that was used to place your order. After our warehouse receives the products that you have returned, and confirms that all of the requirements have been met, you will receive a confirmation e-mail.
Refund will be credited within 14 days from the date of your notice of withdrawal, and credited to the account that you initially used to make the purchase.
Please be aware that the time that you refund takes to process will depend on the policy of your Credit Card company.
It is possible to change the country of delivery by clicking on the Change Countrylink. Please note that when changing country, all items placed in your Shopping Bag will be lost and you will have to compose your order again. Orders must be placed and shipped within the same country store view.
Orders placed from one country site that are requesting delivery to a different country, or requesting delivery to an address that UPS will not deliver to (P.O. Boxes or General Delivery/ Poste Restante addresses) will automatically be cancelled.
HOW CAN I TRACK MY ORDER?
You can track the delivery of your order at any time by using the UPS Tracking Numberthat was included with your order confirmation
The Tracking Number can be found in the Order section as well as the shipping confirmation e-mail. Registered users can also check the status of their orders in the My Account section.
The courier delivers from Monday to Friday during office hours, and unfortunately it is not possible to pre-book delivery times. The courier will try to deliver the package on three consecutive working days, leaving a notification each time (each of which will contain a contact number).
If the courier is still not able to deliver your order to the address provided, your package will be returned to the Etro warehouse: please consult the General Terms and Conditions of sale for more information.
2. Return procedure offered by Etro
Please keep a confirmation of the items that you have shipped as returns until you have received an official email confirmation from Etro detailing the acceptance of your returned items.
You can always keep track of the status of your returned items by using the UPS Tracking Number that can be found on your copy of the pre-printed label.
41 West 56th Street, New York, NY 10019
If you require further information regarding returns and refunds, please consult the General Terms and Conditions.
Any refunds will be reimbursed using the same payment method that was initially used to make the purchase. After our warehouse has received your returned items and checked that all of the qualifying criteria have been met, you will receive a confirmation email.
Please be aware that the timings for which the money is reimbursed into your account will vary depending on the card provider and the bank that was used in order to make the initial purchase.