ETRO is offering free Express shipping on all your orders. Delivery within 3-5 business days with possible variations for islands and remote locations.
Free returns always.
PROCEDURE FOR RETURN AND EXCHANGES
Items purchased on www.ETRO.com can be returned or exchanged within 30 days from the delivery date of the order. Customized products cannot be returned. All returns must be made from within the country of purchase.
Making a request for a return/exchange is fast and simple. It can be made after making a purchase as either a registered customer or a guest customer. If you are a registered user, log-in to My Account and access the details of the Order history. If you are a guest user, access the detail of the order through the dedicated area. A return/exchange request can be found next to the shipping number in the detail of your order.
- Log into your ETRO account by scanning the QR code or from the DELIVERY, RETURNS AND EXCHANGES section in the footer.
- Request a return or an exchange.
- Select the product(s) you wish to return or exchange, specifying whether it is an exchange or a return.
- Tell us the reason why you are making a return/exchange.
- If it is an exchange, select the new size or colour available in the specific area.
Place the item(s) to be returned in a box, preferably in the original packaging.
Please consider that any damaged, used, incomplete or soiled items cannot be returned or replaced. Apply the prepaid and pre-printed DHL label that was supplied with the order, covering the previous label.
If you have lost the return or exchange label, it can be downloaded from the DELIVERY, RETURNS AND EXCHANGES section that can be found in the footer of the ETRO website.
Log into www.dhl.com and use the tracking code on the label to book and arrange the collection or alternatively, take the package directly to the nearest DHL Access Point.
For returns, you will receive a refund within 5 days from the receipt of acceptance email of the return and the refund will be made to the same payment method used for the purchase.
For exchanges, the new ETRO product will be delivered within 2-4 working days from when you receive the email of acceptance of your exchange request.